Frequently Asked Questions

Everything you need to know about shopping with GIZIA.

What is GIZIA's international shipping policy?

GIZIA provides worldwide shipping via premium couriers like DHL and UPS. Delivery typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email.

How can I return an item I purchased?

We accept returns within 14 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please contact our customer support team to initiate a return request.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express. We also offer secure checkout options via PayPal and specialized local payment gateways for a seamless shopping experience.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' button. Since GIZIA offers high-fashion tailored fits, we recommend checking your measurements against our chart or contacting our stylists for personalized advice.

Are GIZIA products authentic?

Yes, every item sold on our official website is 100% authentic and shipped directly from our design house. We take pride in our premium craftsmanship and high-quality fabrics.

Can I cancel or modify my order after it has been placed?

Because we aim to process orders as quickly as possible, modifications can only be made within 1 hour of placement. Please reach out to our support team immediately if you need to change your shipping address or item details.